Privacy Policy

Introduction

VoiceKit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice communication platform.

Information We Collect

Information You Provide

• Account information (name, email address, business name)
• Payment information (processed securely through Stripe)
• Knowledge base content you upload for AI training
• Agent configurations and custom prompts
• Contact information you add to manage customers
• Communications with our support team

Information Collected Automatically

• Call recordings and transcripts
• SMS message content and metadata
• Call duration, timestamps, and phone numbers
• Device information and browser type
• IP address and general location data
• Usage patterns and feature interactions

Information from Third Parties

• Authentication data from WorkOS (SSO providers)
• Payment status from Stripe
• Caller information from telephony providers

How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our AI voice agent services
• Processing calls and SMS messages on your behalf
• Training and improving AI responses using your knowledge base
• Generating call transcripts and analytics
• Processing payments and managing subscriptions
• Sending service notifications and updates
• Providing customer support
• Improving and optimizing our platform
• Detecting and preventing fraud or abuse
• Complying with legal obligations

Call Recording and Transcription

VoiceKit records calls handled by AI agents and generates transcripts for your review. These recordings are stored securely and are accessible only to authorized members of your organization. You are responsible for providing any legally required disclosures to callers about call recording, which may be configured through your agent settings.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform, including Retell AI (voice processing), Twilio (telephony), Stripe (payments), and WorkOS (authentication)
• Team Members: Other members of your organization based on access permissions
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee access restrictions and training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days by default, though this may be configured based on your plan. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@voicekit.com.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

VoiceKit is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@voicekit.com