Knowledge Base

Teach your AI about
your business

Give your AI receptionist custom knowledge about your services, pricing, and FAQs. The more it knows, the better it answers.

Try free for 7 daysSee pricing

Generic AI gives generic answers

Without custom knowledge, AI can only give vague responses. "I'll have someone call you back" isn't helpful when someone wants to know if you service their area or how much a water heater replacement costs.

✗"I'm not sure about pricing, someone will call you back"
✗"I don't know what areas we service"
✗"I can't answer questions about your specific services"

"I'm not sure, let me have someone call you back."

Every vague answer is a missed opportunity to help.

Your AI, trained on your business

With Knowledge Base, your AI receptionist can answer questions about your specific services, pricing, service areas, and more—just like a well-trained employee.

Without Knowledge Base

Caller: "How much does a water heater replacement cost?"

AI: "I don't have pricing information. Someone will need to call you back with a quote."

With Knowledge Base

Caller: "How much does a water heater replacement cost?"

AI: "Water heater replacements typically run $800-$1,500 depending on the unit. We offer free estimates and same-day service in most cases. Would you like me to have Mike call you to schedule?"

What to put in your Knowledge Base

Any information a caller might ask about.

Pricing Information

  • •Service call fees
  • •Common job price ranges
  • •Payment methods accepted
  • •Financing options

Service Areas

  • •Cities and neighborhoods served
  • •Travel fee policies
  • •Response time by area
  • •Emergency service zones

Services Offered

  • •Full service list
  • •Specialties and certifications
  • •What you don't do
  • •Warranty information

Availability

  • •Business hours
  • •Emergency availability
  • •Typical scheduling lead time
  • •Same-day service options

Common FAQs

  • •Do you offer free estimates?
  • •Are you licensed and insured?
  • •What brands do you work with?
  • •Do you service commercial?

Emergency Protocols

  • •What counts as emergency
  • •After-hours procedures
  • •Escalation contacts
  • •Safety instructions

How it works

Set it up once, your AI uses it on every call.

1

Create a knowledge base

Write out the information you want your AI to know.

2

Link to your agents

Connect your knowledge base to one or more AI agents.

3

AI references it

During calls, your AI accesses this knowledge automatically.

4

Callers get answers

Your customers get helpful, accurate responses.

Key benefits

Smarter conversations

Your AI can answer specific questions about your business instead of giving generic responses.

Fewer callbacks needed

When AI can answer questions directly, you spend less time returning calls for basic info.

Link to multiple agents

Create one knowledge base and share it across all your AI agents for consistency.

Easy to update

Change your pricing or services? Update your knowledge base and it's instantly reflected.

Example knowledge base

Simple, structured information

You don't need to write a novel. Just clear, structured information that answers the questions your customers typically ask. Here's an example for a plumbing company.

Mike's Plumbing - Knowledge Base

PRICING:

• Service call: $89

• Water heater replacement: $800-$1,500

• Drain cleaning: $150-$300

• We accept cash, check, and all major cards

SERVICE AREA:

• Austin, Round Rock, Cedar Park, Pflugerville

• $25 travel fee outside Austin city limits

AVAILABILITY:

• Mon-Fri 8am-6pm, Sat 9am-2pm

• Emergency service available 24/7

• Same-day service usually available

Make your AI smarter

Start your 7-day free trial. Knowledge Base is included on all plans.

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