Frequently Asked Questions

It takes about 5 minutes. Sign up, pick your business phone number, and your AI is ready to answer calls. No technical skills required—if you can use a smartphone, you can set up VoiceKit.

Most users are up and running in under 5 minutes. Pick your number, set your business name, and you're ready to receive calls. You can customize your AI's responses later.

Nope. VoiceKit is designed for busy tradespeople, not IT experts. If you can send a text message, you can use VoiceKit. Our setup wizard guides you through everything step by step.

Yes! You can forward your existing business number to your VoiceKit number. Many customers use their VoiceKit number as their main business line since it's answered 24/7.

The Solo plan ($15/mo) includes 60 AI-handled minutes, 100 SMS messages, 1 business phone number, 24/7 AI answering, instant SMS and email notifications, call transcripts, call recordings, and caller info extraction. It's everything you need to stop missing calls.

Any call that your AI receptionist answers and has a conversation with counts as one AI-handled call. Very short calls (under 10 seconds, like hangups) don't count against your limit.

You'll be charged for overage at your plan's rate. Voice overages: $0.25/min for Solo, $0.18/min for Pro, $0.15/min for Scale. SMS overages: $0.03/msg for Solo, $0.025/msg for Pro, $0.02/msg for Scale. We notify you at 80% and 100% of your limit so there are no surprises.

Yes! Upgrade or downgrade whenever you want. Upgrades take effect immediately. Downgrades take effect at your next billing cycle.

Yes, annual billing saves you 2 months (about 17% discount). You can switch between monthly and annual at any time.

You get 7 days of full access to all features in your chosen plan. No credit card required to start. At the end of the trial, you can subscribe to continue or your account pauses.

Very natural. We use advanced voice AI technology—the same tech behind many AI assistants you've probably used. Most callers don't realize they're talking to an AI.

The AI is great at capturing caller information and handling common questions. For complex technical questions, it politely lets the caller know you'll call them back with the answer.

If a caller has a question the AI can't answer, it captures their details and lets them know you'll call back. You get notified immediately so you can follow up.

On the Solo plan, the AI uses a professional default script for home services. On Pro and Scale plans, you can add your services, pricing, FAQs, and custom responses to the Knowledge Base.

On Solo, the AI uses your business name and a professional script. On Pro and Scale, you can add detailed information about your services, pricing, service areas, and FAQs so the AI can answer specific questions.

We provide local US phone numbers. You can choose a number with your preferred area code. Toll-free numbers are also available on request.

Yes! Set up call forwarding from your existing number to your VoiceKit number. This way, calls to your current number are answered by your AI.

Notifications are sent within seconds of a call ending. You'll get both SMS and email notifications with the caller's details, reason for calling, and urgency level.

Yes. We use industry-standard encryption for all data. Call recordings and transcripts are stored securely and only accessible to you. We never sell or share your data.